Starbucks winner or not
I consider myself a coffee connoisseur and therefore I have had coffee in many stores. I do not particularly like Starbucks but I am pleased with a few things about their coffee and I would like to mention them here.
1) Their coffee tastes the same everywhere
2) There is always a Starbucks nearby
3) They treat their employees well enough that you do not have a bad experience every time you go to starbucks.
Case in point. On Sunday I was in San Francisco and I needed a cup of coffee. There was a Coffee Bean on one side and a Starbucks on the other. Starbucks won out for reason number 1 however when I left I felt good about reason number 3 too. The barista accidentally made the wrong drink. The girl looked like she was straight out of high school, yet after apologizing she marched to the cash register and offered a coupon for a free coffee another time. I was shocked. Even a minimum wage employee can satisfy a customer. Starbucks gets high marks in my book and they should in yours too. As always comments welcomed.
Labels: coffee, customer service, starbucks
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